DBC Support

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General

Contact DBC for installation instructions.

• Training schedule
• Send a support question from the DBC program
• DBC program updates
• DBC PDR Viewer - View and print DBC reports if you don't have a DBC program
• Send an e-mail
• Where's my DBC program??

OMS

• OMS download login
• OMS terms of service

General IT

• DBC installation and best practices
• How to update
• DBC file types
• .ddl file specification - Import data into DBC programs
• Windows encryption bug prevents SLGS downloads - "Could not retrieve a valid page..." message
• HP Universal printer driver locks up DBC Finance files - After printing a report, DBC Finance is unable to open the data file.
• Prevent users from installing DBC program updates
• Running DBC programs on Macs

DBC Finance

• DBC Finance file associations, OLE documents and user preferences - Update Registry dialog
• DBC Finance samples and tutorial folders are write-protected - "Unable to open..." message
• Munex 'export' to DBC Finance
• New is disabled

• Arbitrage yield, sinking fund adjustments, TP, Value of Bonds
• Sinking fund adjustments example
• SLGS, Treasury, Form 8038, IRS arbitrage regulations

Internet licenses

Contact DBC if you want to convert your license keys to Internet licenses.

• Internet license FAQ
• Internet license - "all licenses in use" message
• Retrieve status for Internet license
• Internet license command line installation
• Re-register WMI components
• Specify and prioritize different license methods (.set file)

USB port license keys

Parallel port license keys are no longer supported. Contact DBC to replace them with an Internet license.

• USB driver installation - for single user license keys
• DBCAppServer installation, migration and FAQ - for network license keys
• Network license key - "all licenses in use" message
• Specify and prioritize different license methods (.set file)
• Latest USB drivers for license keys
  1. Make sure scripting is enabled in the web browser.
  2. Under Windows, click on Sentinel Protection Installer.

Network hub for USB port license keys

Use a USB port license key over the network in a virtual environment. Contact the vendor to decide which will work best for your environment.

• Digi - http://www.digi.com/products/usb/anywhereusb.jsp#overview
• Belkin - http://www.belkin.com/networkusbhub/ no longer supported